Patient Survey Results

Results of patient Survey

Accessing the Internet: 75% of patients access the internet on a daily basis

Services offered in practice: Patients not aware of all current services offered at the practice. Advertise services more in-house and on our website

Information for patients: Patients would like information regarding the surgery and any updates for new services to be advertised in house (TV screen, posters) and for the information to be displayed on our website

Contacting patients: Patients would prefer the surgery to contact them by e-mail, text message or telephone call. Contact by letter was the least preferred method

Feedback for the surgery: Patients method of feedback to the surgery would be via e-mail or via the website

Patient response for overall experience at Riverside:

Positives:

Always friendly and efficient

Very helpful, professional and friendly staff

Easy to get appointments on the same day

Clean and tidy practice

Negative:

Late running appointments